Tuesday, September 8, 2009

Bad behavior at Easyjet

You never know when the customer you decide to dump on will have access to an internationally read blog.

Easyjet (and many other companies) should do a better job at training their staff to deal with unhappy customers. An astounding number of companies seem to think that either having staff repeat pre-written (and often inappropriate to the particular situation) messages as though they were human ipods, or, worse yet, lose their cool with the customer, is the best way to go. The Easyjet staff appear to have combined both approaches.